Are voice call and SMS services included?

You can check the plan type on the details page of each data package，If the plan type is data only, it means that voice calls and text messages are not included.

When does my Soft-SIM data plan start?

Most Soft-SIM data plans start billing when they are activated, which means connecting to the network in the destination country. You can choose to activate your Soft-SIM upon arrival, but be aware that a Wi-Fi connection is required to complete the installation process.

However, please note that some products, such as the Giffgaff UK Soft-SIM, begin billing from the moment of purchase. For specific details on for different products, refer to the product description on the detail page.

Can I switch my eSIM to a new phone if my current phone is lost?

If you lose your phone and need to switch your Soft-SIM to a new device, this option is available for some of our products. For detailed information on whether your specific Soft-SIM can be transferred to a new phone, please contact our customer service team. We will assist you with the process and provide the necessary support.